FAQ - Warranty - Canon Vietnam

    FAQ

    Definitions

    How can genuine products which are distributed by CMV in the Vietnam market be identified?

    Information about the importer, CMV, is printed on the additional label affixed to the product packaging.

    Is the Warranty website applicable to warranty registration for Canon laser printers and inkjet printers?

    The Warranty website is only applicable to warranty registrations for products distributed by CMV in the Vietnam market as of 1 January 2024, including cameras/lens/camera accessories and SELPHY photo printers.

    Is the Warranty website applicable to warranty registrations for Canon products distributed in the Vietnam market before 1 January 2024?

    The Warranty website is not applicable to warranty registrations for Canon products distributed in the Vietnam market before 1 January 2024.

    Is the Warranty website applicable to warranty registrations for Canon products in markets other than Vietnam?

    The Warranty website only applies to warranty registrations for products distributed by CMV in the Vietnam market.

    Is the Warranty website applicable to warranty registrations for genuine Canon products distributed by Le Bao Minh Joint Stock Company/LBM Investment Joint Stock Company in the Vietnam market?

    The Warranty website only applies to warranty registrations for products distributed by CMV in the Vietnam market as of 1 January  2024, including cameras/lenses/camera accessories and SELPHY photo printers.

    I have registered for the product warranty. How do I know if the online warranty registration was successful?

    After checking the warranty registration information, CMV will send you a notification of the result of your warranty registration.

    Will CMV send me a message to notify me of successful warranty registration?

    CMV will send an email to you notifying you of the results of warranty registration.