16 Feb 2016

    To Users of the EF-S 18-200mm f/3.5-5.6 IS Interchangeable Lens for Canon Digital SLR Cameras

    Thank you for using Canon products.

    We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

    We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence.

    We hope our efforts will earn your understanding .

    Phenomenon
    There are cases in which the zoom gets stuck and stops moving during operation.

    Affected Products
    EF-S 18-200mm f/3.5-5.6 IS

    Serial Nos. of affected units:
    xx 0 xxxxxxx

    xx 1 xxxxxxx
    xxx 0 xxxxxx
    xxx 1 xxxxxx
    xxx 3 xxxxxx

    Market Support
    ​To arrange to have an affected unit inspected and serviced for this phenomenon at no cost, please contact your nearest Canon Service Center.

    Related Product Supports