Notices

04 Feb 2020 — macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and "Picture Style File Registration Tool 1.0.0 for Mac OS X" whereby the functions enabled by ...

17 Jan 2020 — Thank you for using Canon products. This is to notify users that as of 31st March 2020, we will no longer support the software activation of Corel Application that comes with LEGRIA HR 10 (and earlier models) digital camcorder. The Corel Application disc is included with the LEGRIA HR 10 (or earlier ...

08 Jan 2020 — Thank you for using Canon products. It has been confirmed that when using the RF70-200mm F2.8 L IS USM to perform AF shooting to capture a subject at close-range with the focus distance approximately set to the Tele-end (200mm), the image may become slightly front-focused. New firmware (version 1.0.6) ...

24 Oct 2019 — In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon has released a firmware update that improves video autofocus speed, accuracy and subject detection performance.Firmware Version 1.1.0 incorporates the following enhancement:A new mode for Movie Servo AF ...

12 Sep 2019 — Thank you for using Canon products.The update services to new firmware for EOS-1D C Cinema EOS Camera  (version 1.4.2) is now available.Firmware Version 1.4.2 incorporates the following fixes:​​​​​​​1. Corrects a PTP communication vulnerability.​​​​​​​2. Corrects a vulnerability related to ...

10 Sep 2019 — Thank you for using Canon products.We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras.The following describes how to deal with this problem.We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below.Phenomenon:...

15 Jul 2019 — This is a notification that as of January 1, 2020, we will no longer support the assisted GPS data service used for shortening the time for retrieving GPS data. The GPS function itself can be used regardless of the termination of the A-GPS service. We apologize for any inconveniences caused, and thank ...

18 Apr 2019 — Thank you for using Canon products.The new firmware for EOS R (version 1.2.0) is now available on Canon website.Firmware version 1.2.0 incorporates the following enhancements and fixes.Enhancements:1. ​Eye-detection AF - Supports Servo AF when shooting still images.- Now available when shooting ...

28 Mar 2019 — Please be informed of the information outlined below regarding firmware for the EF400mm f/2.8L IS III USM and EF600mm f/4L IS III USM interchangeable lenses for digital SLR cameras.

21 Feb 2019 — Firmware Notice: PowerShot SX740 HS Compact Digital Camera "Notification about a Firmware Bug"Thank you for using Canon products.It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera.We take great pride in the quality and ...

12 Nov 2018 — We have identified a security issue that exists in certain circumstances of using uniFLOW and has issued a hotfix to resolve this.Under certain unauthorised usage condition within customer's office network, there is a possibility of gaining access to printers / multi-functional devices, through the login ...

30 Aug 2018 — Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please  refer here for details of the impact of these vulnerabilities on Canon products equipped with fax functions.

26 Jun 2018 — Professional Camcorder XF405 / XF400 - Notice Regarding Issues Related Interlaced Recording and White BalanceThank you for using Canon products.We have determined that a recording error may occur with the XF405 / XF400. The details of the phenomenon and support plan are described below.Link to the Firmware ...

20 Jun 2018 — EOS C200 / C200B Digital Cinema Cameras - Notice Regarding Interlaced Recording IssueThank you for using Canon products.We have determined that a recording error may occur with the EOS C200 / C200B. The details of the phenomenon and support plan are described below.Link to the Firmware resolving this ...

08 May 2018 — Thank you for using Canon products.We have determined that some units of the EF 200-400mm f/4L IS USM Ext. 1.4x interchangeable lens for digital SLR and mirrorless cameras exhibit a phenomenon in which the focus may not be achieved during AF shooting. Firmware which addresses this phenomenon is available ...

01 May 2018 — Recently there have been growing concerns of the threat of unauthorized access to network cameras from external networks. In order to continue using your network camera(s) with peace of mind, we strongly recommend taking such precautions as changing the default password of your device(s) and regularly ...

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' VulnerabilitiesThank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

11 Jan 2018 — EOS-1D C Cinema EOS Camera, Firmware Version 1.4.1 (Notice of the start of update services to Firmware Version 1.4.1)Thank you for using Canon products.Firmware Version 1.4.1 incorporates the following improvements and fixes: Changes the maximum number of "Release cycles" displayed from 1,000,000 ...

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature​Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

08 Dec 2017 — Thank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when using Canon products.Supplementary Information on KRACKs: A vulnerability known as KRACKs in ...

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi featureThank you for using Canon products.With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

07 Sep 2017 — Thank you for using Canon products.We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon, workaround and support plan are described below.We would like to offer our sincere apologies to users who have been inconvenienced ...

05 Sep 2017 — Thank you for using Canon products. We have determined that some EF50mm f/1.4 USM lenses exhibit a focus operation-related malfunction. The details of the phenomenon and Canon's service policy are described below.We would like to offer our sincere apologies to users who have been inconvenienced by this ...

29 Jun 2017 — ​To Users of Photo and Movie Storage Device "Connect Station CS100"(Firmware Version 2.5.2)Thank you for using Canon products.The latest firmware for the Connect Station CS100 is now available. In order to update the firmware, the CS100 device must be connected to the Internet. Please see detailed instructions ...

28 Jun 2017 —   Updated 28 June 2017  List of Products Supported PIXMA TS Series   |   PIXMA G Series   |   PIXMA PRO Series   |   PIXMA iP Series   |   PIXMA iX Series   |   PIXMA E Series  ...

14 Jun 2017 — How to Protect Against WannaCry RansomwareThank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers and ...

02 Jun 2017 — Users of the EOS 7D MK II Remote Shooting with Camera Connect App with Camera Running Firmware Version 1.1.1Update:We have updated Version 1.1.2 which resolves this issue as described in our original announcement on 17 May 2017.Firmware Version 1.1.2 incorporates the following fix:Corrects the phenomenon ...

17 May 2017 — To Users of the EF 24-105mm f/4L IS II USM Lens for Canon Digital SLR CamerasThank you for using Canon products.We have determined that some EF 24-105mm f/4L IS II USM lenses exhibit an AF operation-related malfunction. The details of the phenomenon and Canon’s service policy are described below.We would ...

16 May 2017 — To Users of the EOS C300 Mark II Digital Cinema CameraThank you for using Canon products.For the EOS C300 Mark II Digital Cinema Camera equipped with Firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG130 CFast card ...